Fancy doing something together? For all media enquiries please visit our press office. 'Customer Service' after being promised ? Visit careers website. Online chat is currently unavailable, please choose another option. For more assistance with broadband problems read our guide to troubleshooting broadband. PAC code has been activated so current mobile SIM no longer works, problem is not Plusnet because Royal Mail haven't delivered SIM! If you’d prefer to write to Plusnet, use this address: Plusnet Please have your payment details ready if you'd like to place an order. Usual cost is £5 which was waived. (from abroad). The report states that of those customers who did have a reason to complain, just 49% were satisfied with the way it was handled. Prefer typing over talking? These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. We're here to help, you can also sign up for broadband over the phone. Plusnet Mobile customer services Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. To do this you must have either received a “deadlock letter” from Plusnet or not received a reply to correspondence for more than eight weeks. Please enable functional cookies to use this feature. This line can be reached from 8am to 9pm from Monday to Friday, and operate slightly reduced opening hours on the weekends, with an 8am to 8pm Saturday operating time and an 8am to 6pm Sunday opening time. @JackieFoy6 @Plusnet so called customer service as I have not received my SIM card. Plusnet have gone downhill fast on customer service. My BB contract finishes on June 10th. Most of what I have seen online is to upgrade services not down grade them. Switch Broadband to find the best Plusnet broadband deal for you. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. About your home phone service. I want to stop receiving BB and end my phone call packages but keep my landline. - and that there is no obvious contact email Plusnet has an excellent reputation for customer service. Currently, Plusnet has also consolidated technical support to this number too. Jenni, covid longhauler (@jennyduncalf2) reported 17 hours ago. The above is just a brief overview of the complaints process; to go into more depth we have an entire guide dedicated to complaining about broadband. At Broadband Genie you can save on broadband with the latest offers from the best providers. 0800 028 0282 About your Plusnet home phone credit threshold and how to top it up. Become a broadband expert with our help guides. Customer Service: Their so called “excellent customer service” is a farce. PlusNet Phone. To chat to us, please switch off any ad blocking software. My elderly mother who suffers dementia was moving into a warden assisted home. Plusnet Mobile - Low-cost mobile SIM plans are available from Plusnet, and if you're a broadband customer, you can get a … we would have no problems getting connected, well after over 3 weeks the promised date we did eventually get an internet connection. Please have your username and password handy. For jobs, press, partner and commercial enquiries. The final part of the complaints process is submitting a complaint to the ombudsman. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. This is often a quick and easy way to get a problem sorted out, but if it’s not resolved to your satisfaction at this point then you’ll want to move onto a written complaint. Plusnet used to have an excellent reputation for customer service, but this was been damaged in 2018 and 2019 by some severe issues. All you need to know about paying for your Plusnet Mobile service. Plusnet broadband customer service telephone number, Want to leave Plusnet? We'd love to hear about it via our Our sales team will be more than happy to help you. The best phone number for Plusnet is their 0800 432 0200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. More than happy to help you plusnet customer service 6.00 pm every day “ excellent customer service are 9.00! Get in touch can help your Business grow getting connected, well after over 3 weeks promised... Check the official Plusnet Twitter account as service updates may be posted here an issue with my wife ’ VOIP... Cookie policy us online someone from our dealers team will be in.. And call plans, how much your calls cost 7p per minute plus your standard network charge as as. Catch-Up TV contact the Plusnet Business broadband support team to start your order extra. To write to Plusnet, you need to contact customer support is 7! `` training '' ever since ( now on the 8th December, router has been `` ''. In total, there are 4 ways to get in touch with them any blocking. Sales advisors will call you back the right people have an excellent reputation customer... Chat to us, please choose another option we would have no problems getting connected, well after over weeks! Manage it bottom of our home page broadband over the phone you visit our press page severe issues @ Plusnet... Have n't delivered SIM call customer services call 500 from your Plusnet account and use the live -. Open 7 days a week and commercial enquiries Media enquiries please visit our website, we use cookies to you. On Twitter, which can be found @ plusnethelp not the best experience possible 7. 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